Junior IT Desktop Support

Leal Group

11/10/2025 12:00:00 AM

Provide first-level technical support to end-users for hardware, software, and network-related issues.
Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals.
Assist in setting up user accounts, email profiles, and access permissions.
Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, and other business applications.
Document support requests, resolutions, and escalate complex issues to senior IT staff when necessary.
Support remote users via phone, email, or remote desktop tools.
Maintain inventory of IT equipment and ensure proper asset tagging and tracking.
Assist in onboarding new employees by preparing workstations and ensuring access to required systems.
Follow IT policies and procedures, ensuring compliance with security and data protection standards.
Provide support to senior desktop technicians during onsite interventions.
Provide daily updates on support tickets and ongoing issues to the Senior Desktop Support and IT Desktop Manager.
Coordinate with suppliers regarding devices under repair and provide regular updates to the Senior Desktop Support.

Windows operating systems (especially Windows 10/11)
Microsoft Office 365
Network fundamentals (IP, DNS, DHCP)
Printer and peripheral troubleshooting
Mobile device configuration (IOS and Android)
Basic knowledge of VOIP phones configuration
Experience in handling and prioritize tickets
Familiarity with remote support tools (e.g., Teams, Quick Assist, Remote Desktop)
Ability to document issues and resolutions clearly
Good communication skills
Ability to work under supervision and follow procedures
Problem-solving mindset and willingness to learn
Team spirit and high sense of responsibility

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