IT Desktop Support
Leal & CO LTD
Leal & Co Ltd is hiring an IT Desktop Support for its IT department.
Closing date:
5/28/2025 12:00:00 AM
Main Duties
MAIN FUNCTION
The IT Desktop Support is part of a team of IT professionals who provide in-house support to the Group’s users. The post holds the responsibility for the installation/configuration, support and maintenance of the end user equipment and software with the objective of maintaining high user uptime and improving computing experiences through effective remote and on-site problem identification and resolution. The IT Desktop Support works with other resources and vendors to deliver effective support services and participates in service improvement initiatives.
RESPONSIBILITIES
- Apply end user equipment upgrades, updates, patches and configuration changes
- Basic Active Directory user maintenance
- Respond to requests for technical assistance in person, via phone, and electronically through the ticket system, remote control, and email
- Diagnose and resolve IT related hardware and software issues
- Research questions and problems using available information resources
- Advise users on appropriate actions
- Log all help desk interactions
- Administer software relevant to desktop support
- Redirect advanced problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems/requests and document resolutions
- Stay current with system information, changes and updates
- Be willing to work outside of the standard business hours as necessary
Qualifications
- At least HSC
- A Diploma in Computer Science or any other relevant qualification
- MCDST or an A+ Certification would constitute a definite advantage
- At least 2 years’ experience in a desktop support position
- Basic understanding of TCPIP for network connectivity troubleshooting
- Strong experience in PC/Laptop/Printer/Scanner/Tablet/Smartphoneinstallation, configuration, and troubleshooting
- Experience in Windows 10 installation, configuration, and troubleshooting
- Moderate knowledge of IOS/OSX installation, configuration and troubleshooting in a Windows environment
- Good knowledge of mobile device configuration (Windows, IOS and Android)and mobile device management applications
- Basic knowledge of VOIP phones configuration and troubleshooting
- In-depth knowledge and experience supporting desktop applications, including MSOffice 365 applications and multiple browser
- Proficiency in MS Office 365
Other Requisites
- Good Communication Skills
- Strong Team Spirit
- High sense of Responsibility and Commitment