Service Advisor
Leal & Co ltd
To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and Workshop for an efficient and effective follow up of repairs and timely handover of vehicles.
Closing date:
10/8/2025 12:00:00 AM
Main Duties
RESPONSIBILITIES:
- To undertake an efficient and personalized reception of customers’ vehicles as per established standards
- To deal promptly and efficiently with customer complaints
- To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations
- To perform a thorough verification and pre-intervention investigation of Customer Vehicles as per established procedures and secure customer approval for all remedial work to be carried out
- To be able to evaluate the cost of a Forfait Operation and send the related quote accordingly to the customer
- To determine/identify problems with a vehicle and provide the right information to the workshop
- To maintain a systematic and efficient follow-up of customer vehicles
Qualifications
QUALIFICATIONS AND EXPERIENCE
- An HSC with at least 5 years’ experience within the Automobile Industry, out of which 2 years’ experience in a customer-facing environment
- Knowledge of Body & Paint and prior training in customer services would constitute a definite advantage
Other Requisites
SKILLS, COMPETENCIES AND OTHER DESIRABLE CRITERIA
- Excellent communication skills
- Effective listening and problem solving skills
- Excellent planning and organisation skills
- High sense of commitment
- Ability to work under pressure and meet deadline
- Ability to work after office hours