IT Infrastructure Administrator

Main Duties

• Attend presentations/demonstrations from suppliers and submit report of technologies presented and areas of applicability to the Group’s business activities
• Evaluate new technologies/products
• Liaise with suppliers for technical clarifications
• Provide evaluation reports for new technologies
• Assist the Technical and Operations Manager in defining the technical and procurement requirements for the acquisition of new infrastructure related technologies
• Receive new acquisitions and verify conformity with orders
• Acknowledge delivery of new acquisitions
• Update asset documentation where applicable
• Collate purchase orders, delivery notes, invoices and submit to Technical and Operations Manager
• Prepare technical configuration plan
• Verify compatibility with existing systems
• Prepare test plan
• Configure equipment/software according to technical configuration plan
• Test equipment/software in test lab according to test plan
• Update configuration plan with as is configuration
• Provide test report for newly acquired technologies
• Prepare infrastructure change plan, including all aspects of Confidentiality, Integrity and Availability
• Design processes/procedures and practices
• Prepare implementation schedule
• Obtain approval of change plans/implementation schedule
• Install/configure equipment/software according to change plans and implementation schedule
• Supervise suppliers and ensure that installation is according to change plans and established policies and procedures, guidelines
• Verify correct operation of equipment /software
• Update technical and administrative documentation of all impacted systems/processes/procedures and practices
• Sign-off of change plans/requests
• Ensure all relevant documentation is complete, current, and stored appropriately.
• Prepare post-implementation report
• Participate in post-implementation reviews
• Coordinate with IT management, IT team and other relevant groups to effectively perform general and routine tasks
• Monitor server room environmental health
• Monitor the integrity and availability of any IT infrastructure managed by the IT department including, but not limited to, UPS, WAN, Wired and Wireless LAN, Firewalls, SAN, NAS, Physical & Virtual Servers and Operating Systems, Infrastructure applications (Active Directory, Anti-virus, Email, Intranet, Databases, Access Control…), telephone system
• Monitor the successful update of the latest anti-virus files to servers and end-user systems, where applicable
• Monitor the integrity and availability of backups
• Perform daily backup operations, ensuring all required systems and data are successfully backed up to the appropriate media, recovery tapes and /or disks, and media is recycled and sent off site as necessary
• Perform and test routine restores
• Perform regular security monitoring to identify any security issues
• Review systems/application/event/ security/error logs
• Attend to alerts from systems during non-business hours and on week-ends
• Log all issues arising from monitoring, review, tests, alerts and inform direct report
• Diagnose, research and troubleshoot systems when experiencing issues by identifying what the problem is, finding workarounds and permanent resolution by addressing the root cause of the issue
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken until permanent resolution
• Liaise with vendors, outsourcers, and contractors for problem solving efforts
• Follow up on all issues until permanent resolution
• Update documentation of issues and resolution service records
• Develop scripts for automating administration tasks
• Tune systems to achieve optimum performance levels
• Assist in disaster recovery planning and testing
• Provide periodic reports and capacity data for hardware warranty, software licensing and asset management
• Maintain master copies of the software in a secure, central location
• Ensure supplier maintenance contract schedules are adhered to
• Apply network/servers/operating systems/infrastructure applications/telephony/end user equipment upgrades, updates, patches and configuration changes as required
• Perform network patching
• Answer technical queries form team members and users
• Troubleshoot, research and resolve issues escalated from desktop team
• Provide documentation of configuration and troubleshooting procedures to facilitate other team members.
• Deputise for other IT Infrastructure Administrators/ IT Desktop Administrators as required
• Perform user administration, including maintaining up to date user and user equipment administrative records as well as access rights
• Recommend, software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Identify opportunities for automation of aforementioned activities.
• Look for synergies within the production environment from the perspective of complexity, cost, and maintenance activity reduction
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• Identify when established procedures are not working or gaps in processes and make recommendations for improvement
• Apply lessons learned to next assignments
• Maintain currency of knowledge with respect to relevant advances in technologies, equipment, and/or systems through on-the-job training, attending technical courses or conferences, reading, research and testing
• Obtain relevant certifications as per training requirements in a satisfactory manner
• Learn from experience and informal instruction
• Recognise limitations of self and willing to learn from others
• Provide guidance to junior members of the team
• Share knowledge with other team members
• See failure as an opportunity to learn from past results, and continue to learn and grow

Qualifications

• Two-year Diploma in Information Technology or better
• Microsoft Windows Server 2016/2019/2022 certifications, preferably MCITP, MCSA or MCSE
• CCNA/CCNP desired
• ITIL certification desired
• HPE Server certification desired

Other Requisites

KNOWLEDGE AND EXPERIENCE

• Advanced knowledge in systems administration with at least 3 years in a similar position. This includes being able to specify, implement and document best-practices standards for systems administration related to backups, architecture, security, high-availability solutions, monitoring and procedures
• Experience with installation and configuration of Cisco routers, Firewalls, HPE/Aruba switches and Access points.
• Strong experience in administering converged infrastructure, preferably HPE Simplivity.
• Strong experience with administration of Windows Server 2016/2019/2022, and Hyper-V in a clustered and virtualized environment, including PowerShell
• Strong experience with administration of VMware vSphere 7 or above
• Strong experience with administration of SAN/NAS Storage, including replication
• Strong experience with administering Active Directory, IIS, GPO’s, DHCP, Certificates, and DNS
• At least 2 years in MS SQL server maintenance
• Familiarity with Microsoft System Center Configuration Manager, SCVMM and SCOM
• Experience with administration of EDR and XDR
• Experience with M365 administration
• Experience with VoIP / PBX technology, 3CX preferred

OTHER REQUIREMENTS

• Valid driving license
• Valid Passport